Terms & Conditions

These Terms & Conditions ("Terms") govern access to and use of SGMS ("the App", "the Service"), a product of Techsolace (techsolace.in). By creating an account or using SGMS, you agree to these Terms.

1. The Service

SGMS is a security guard management platform providing guard scheduling, attendance tracking, live GPS tracking, patrol checkpoint verification, incident reporting, SOS dispatch, payroll preview, and in-app messaging for security agencies and property managers.

2. Accounts & Roles

Access is role-based: Admin, Supervisor, Property Admin, and Guard. Each organization is responsible for the accuracy of information entered by its administrators and for managing access granted to its staff.

3. Acceptable Use

• Do not use the Service to store or transmit unlawful, abusive, or fraudulent content.
• Do not attempt to bypass authentication, access controls, or rate limits.
• Location and attendance data submitted through the App must be accurate and submitted only by the authorized guard on duty.

4. Subscription & Payments

Paid plans (including the branded Android app and platform subscription tiers) are billed as described at time of purchase. Fees are non-refundable except where required by law.

5. Data Ownership

Your organization retains ownership of data entered into SGMS (guard records, attendance, incidents, messages). Techsolace processes this data solely to operate the Service, per our Privacy Policy.

6. Service Availability

We aim for high availability but do not guarantee uninterrupted service. SOS and safety features depend on device connectivity and location permissions; SGMS is a supporting tool and not a substitute for emergency services.

7. Termination

We may suspend or terminate accounts that violate these Terms. Organizations may request account and data deletion at any time — see Account Deletion.

8. Limitation of Liability

Techsolace is not liable for indirect or consequential damages arising from use of the Service, to the maximum extent permitted by law.

9. Changes to Terms

We may update these Terms from time to time. Continued use of SGMS after changes constitutes acceptance of the revised Terms.

10. Contact Us

Questions about these Terms can be sent to Techsolace at contact@techsolace.in or +91 90012 67169.